Brick & Mortar

One tool, built around how your business runs.

No more jumping between apps. Custom software that puts your whole operation in one place, as easy for someone hired yesterday as for someone ten years in.

Atlanta local. Helpful anywhere.

Start with the workflow that costs you the most. In a week, you'll see where the time goes, and a working prototype of the tool on your own data.

Your records stay where they are: the books, the project system, the inbox. The new tool sits on top of them, so your team works in one place instead of ten.

Where it starts

Pick one to see where it happens.

Who it's for

The business

Growing businesses that buy, deliver and install physical goods for their clients, across more locations or more projects than their systems were built for.

The problem

Anyone who spends hours chasing orders, matching deliveries and proving damage. That's where the margin goes.

The gap

The tools these businesses run on track what was ordered and received. Almost none track what goes wrong after delivery, from damage to claim to credit. That part runs as a manual workaround across email, photos and spreadsheets.

Who I talk to

The owner, CEO, COO, or head of operations: whoever answers for how the business runs day to day.

What I actually do

Map how the work runs The tools, the data, and a normal week, drawn in one place.
Find what costs the most One workflow holds up the rest. That's where the tool starts.
Build one place to work The orders, deliveries, schedules and issues that matter, on one screen anyone can read.
Keep people in charge The reason behind every flag, an override, and a way back when the tool is wrong.
Measure it Pick the number that should move, hours or margin, before anything changes.
Grow with it When the next workflow is ready, it starts the same way the first one did.

Where I've done this

At Opendoor, I co-led research with the operations teams, thirty-five sessions with the people doing the work, and co-authored a twelve-capability blueprint for the internal tools they work in.

I also led and launched Pinterest's automated ad product and designed audience tools for Meta's advertisers. Every engagement is with me, start to finish.

The first engagement

Operations ReadOne week

$9K

A map of one bounded workflow: the tools, the data, and the people in it.
Where the time and margin go in that workflow, and who owns it.
A written account of where the tools and the people disagree.
A working prototype of the main path through that workflow, grounded in your data, your systems, and how your team works today.

We pick the workflow, and the access it needs, in the working session before the read starts.

Options after the prototype

The prototype and the written account are yours to keep, and you can stop there. To go further, there are three options, each priced on its own. I'll recommend one at the end of the read, and you decide when you're ready.

Your team builds itFixed price, three to four weeks The prototype shows the main path. This covers the rest, end to end: every screen and state, who can see what, sign-in, errors and edge cases, and the technical scope your developers or vendor build from.
Build it with meMonthly, one to three months I stay until it's running and your team is using it, then hand it to a developer or vendor you choose.
Continued supportSmall monthly fee, once it's live A session each month to check the number is still moving and decide what to adjust.

How it starts

Grow with Bayesian Leaf.

A 30-minute working session. No deck, no pitch. Bring whatever is stuck. We work out what's going on, whether it's work I do, and where to start.

Book a working session

The practice

Bayesian Leaf is my practice. Most of it serves companies building AI products. This page is for the businesses those products are built for.

Contact

hew@bayesianleaf.co bayesianleaf.co Atlanta, GA, working worldwide